Royally pissed off my first customer today. She came into the store with a shopping cart from a neighboring store. We have a rule about no carts. When I tried to tell her about the new rule she became upset. I tried to explain that we where implementing a lot of rules to combat theft. She thought I was accusing her of being a thief. I was not. She left in a huff. Talking loudly about how she was going to buy something and how the store obviously didn't need her money. Etc Etc...
I think she doth protest too much.
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