Thursday, February 26, 2009

Feeling just Thwell.

I'm thick. Tho thick that I want to thtay home from work. My nothe is clogged and my head hurth. I need to go to work. L, the other manager, can't come into work today. Thhe had a root canal done thith mornink and I don't want her to work today. I would rather work with thwollen glandth than with a raw mouth.
The girlth were nithe enough to share their cold with me. At leastht they are feeling better. We went to our uthual Thur lunch at Wild Buffalo Wingth today. I love it there. They know our order before we even tell them. According to their manager they are not having much of a thlow down in todayth economy. I hope thith ith a good thign. We are pretty buthy at work too. Of courthe, the item we sell the motht right now ith interview clotheth.
Hope everything ith okay for my readerth (all one of you, Amber ^_^).

Sunday, February 22, 2009

Having a Glee moment.

I am now the Co-Manager of my store. Glee. E was just given keys because she was promoted to assistant manager. Now my task to get M to start doing her job. She is awesome. She is a hard worker and I really really really dont want to lose her but there is one item she isn't selling. Those stupid credit cards. We'll see what happens. I hope that we can get her to understand.

I got a new computer! It's one of those ity bitty inch thick ones with a 10 inch monitor. It's pink. It is called and ideapad. I love it. Tom got me a matching mouse to go with it! Glee again.

Sunday, February 1, 2009

does good service mean I think you are a thief?

We had an upset customer. We have a rule where we are to go to every customer, no exceptions and ask them if we can help them. We take things to dressing rooms or to the counter to free up the customer's hands. This person tooks M's customer service as an accusation of theft and told me that M must think that all black people are thieves and that this isn't the 70s anymore and that white people should respect people like her. That her money is just as good and that we shouldn't make assumptions based on skin color. Poor M went into the back room and had herself a good cry.
Now to be fair, we do hover over all customers because our store has an alarming amount of theft for the company. I explained to her that we treat every customer with our full attention because store policy is to be there to help you with anything. It is not meant as an insult. She told me that our store was not nearly as nice as those in New York. She told me that our quality is going down and went on about how in New York she wasn't treated with suspician.
This goes on for over 40 minutes. When I was done with her she bought $250 worth of stuff and had calmed down enough that she even gave back the customer service number saying that she wasn't going to call corporate on us. I honestly hope she never returns but I am pretty proud of myself.
There is a very large chance that this lady (with a big hole in the butt of her pants I might add) just wanted a discount on her purchase. We don't give discounts. Period.
On an extra note, as she was leaving she told another worker that she had no right working in a big girls clothing store because her presence alone made the big girls feel bad. This worker is a size 3 and extremely beautiful. Not due to dieting but due to being deathly sick most of her life. This last bit of info is none of the customers business. The worker is one of the smartest and hardest working that the store had evered hired. Her size has nothing to do with her ability to do the job and should never come into play.